Responsible Gaming
at db67

1. Age Restriction — 18+ Only

db67 operates exclusively for adults. The minimum legal age to create an account and participate in any real-money game, sports bet, or casino activity on db67.vip is 18 years old. This applies to every player in Bangladesh and in every jurisdiction from which db67 accepts registrations.

1.1 Age Verification at Registration

When you create a db67 account, you are required to confirm that you are 18 years of age or older. By ticking the age declaration box during registration, you are making a legally binding statement about your age. db67 treats any false declaration seriously and reserves the right to close an account and void any winnings if evidence of under-age registration is discovered at any time.

1.2 KYC Document Checks

Before processing your first withdrawal — and at any point where db67 has reasonable grounds to doubt a player's stated age — we require a government-issued identity document such as a Bangladesh National Identity Card (NID), passport, or birth certificate. If a player cannot provide satisfactory age verification, their account will be suspended and any deposited funds returned to the original payment source (bKash, Nagad, Rocket, Upay, or bank account as applicable).

1.3 Parental Controls and Household Responsibility

If you share a device, a computer, or a mobile phone with anyone under the age of 18, you are responsible for ensuring that db67 and similar gambling platforms are not accessible to them. We strongly recommend using device-level parental control software and keeping your db67 login credentials private at all times. db67 is not liable for under-age access that results from a registered adult player's failure to secure their account credentials.

2. Understanding Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour causes persistent negative consequences to their finances, relationships, mental health, or daily functioning. It is not a character flaw or a moral failure; it is a behavioural pattern that can develop in anyone, regardless of their background, income level, or gambling experience.

2.1 Warning Signs

db67 encourages all players to be honest with themselves about their gambling habits. The following behaviours are recognised warning signs that gambling may have moved beyond entertainment into a problematic pattern:

• Spending more money on gambling than you originally intended or can afford to lose
• Chasing losses — continuing to bet in an attempt to recover money already lost
• Gambling with money that was allocated for essential expenses such as rent, food, bills, or school fees
• Lying to family members, friends, or colleagues about how much time or money you spend gambling
• Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down
• Using gambling as a way to escape stress, anxiety, loneliness, or difficult emotions
• Neglecting work, education, family, or social obligations because of gambling activity
• Borrowing money from others — or taking out loans — specifically to fund gambling
• Making repeated unsuccessful attempts to reduce or stop gambling
• Thinking about gambling constantly, even when doing unrelated tasks

2.2 Risk Factors

Certain factors can increase the likelihood of developing a problematic relationship with gambling. These include a personal or family history of addiction, co-existing mental health conditions such as depression or anxiety, financial stress, social isolation, and early significant wins that create unrealistic expectations about gambling outcomes. db67 is not a diagnostic service, but we encourage any player who recognises these risk factors in their own life to use the tools described in this policy and to seek professional guidance.

2.3 Gambling Is Not a Strategy for Financial Recovery

All games on db67 — including slots, live casino tables, and sports betting — are built on the principle of a long-term house edge or margin. This means that over a large number of bets, the platform retains a statistical advantage. Gambling should never be approached as a reliable method of generating income or recovering from debt. Any player found to be in financial distress is encouraged to step away from the platform and seek financial counselling before continuing to play.

3. Self-Assessment Questionnaire

The following questions are adapted from widely used problem gambling screening tools. Answer honestly — your responses are private and are not recorded by db67. If you answer "yes" to three or more of these questions, we strongly encourage you to use our self-exclusion or time-out tools and to contact our support team or an external support organisation.

4. Player Protection Tools

db67 provides a comprehensive set of account-level tools that put you in direct control of your gambling activity. All tools described below are available free of charge, take effect promptly upon request, and can be activated through your account settings or by contacting our support team.

4.1 How to Access Your Protection Tools

4.2 Session Time Limits

You can set a maximum session duration — for example, 1 hour or 2 hours — after which your db67 session will automatically expire and you will be logged out. This tool is particularly useful for players who find that time passes quickly during play and who want an automatic prompt to take a break. Session time limits can be set to renew daily if you wish to apply a consistent cap across all play sessions.

4.3 Reality Check Notifications

db67 can send you a periodic on-screen notification — at intervals of your choosing, from every 30 minutes to every 3 hours — showing you the total duration of your current session and a summary of your net gains or losses during that time. These notifications are designed to interrupt automatic or "flow" play and prompt a conscious decision about whether to continue. Reality checks cannot be dismissed without actively acknowledging them.

4.4 Loss Limits

In addition to deposit controls, you may set a maximum loss limit over a defined period. Once your net losses in a given day, week, or month reach the threshold you have set, db67 will prevent further wagering until the limit period resets. Loss limits can be reduced at any time with immediate effect; requests to increase a loss limit are subject to a mandatory 24-hour cooling-off period before taking effect.

5. Self-Exclusion

Self-exclusion is a formal arrangement through which a player voluntarily requests that db67 close their account and prevent them from gambling on the platform for a defined period. It is one of the most powerful tools available to players who feel that their gambling has become harmful and that they need external structure to support their decision to stop.

5.1 How Self-Exclusion Works

When a self-exclusion request is received by db67, the following actions are taken immediately:

• Your account is suspended and login access is blocked for the full duration of the exclusion period
• All pending bonus offers, free spin allocations, and promotional entitlements are cancelled and forfeited
• You are removed from all db67 marketing lists; no promotional emails, SMS, or push notifications will be sent during the exclusion period
• Any remaining balance on your account at the time of exclusion is processed as a withdrawal to your last verified payment method (bKash, Nagad, Rocket, or bank account)
• Attempts to re-register a new account during the exclusion period are identified and blocked

5.2 Self-Exclusion Periods

db67 offers the following self-exclusion durations:

• 6 Months — a medium-term break suitable for players who want a defined cooling-off period
• 1 Year — a longer break recommended for players with more significant concerns
• 5 Years — a long-term exclusion for players who need an extended period away from gambling
• Permanent (Indefinite) — a lifelong exclusion; this cannot be reversed under any circumstances

5.3 Requesting Self-Exclusion

Self-exclusion can be requested in two ways: through your account settings under the "Responsible Gaming" section, or by contacting our support team directly at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and the exclusion period you are requesting. Our team will process your request and send a written confirmation within one hour of receiving it.

6. Deposit Limits

Deposit limits are a practical, day-to-day tool that helps you manage the total amount of money you add to your db67 account over a given period. Setting a deposit limit is one of the most effective single actions a player can take to ensure their gambling spending remains within an affordable budget.

6.1 Available Limit Periods

db67 supports deposit limits across three time horizons:

• Daily Limit: The maximum total amount (in BDT) that can be deposited across all methods — bKash, Nagad, Rocket, Upay, or bank transfer — within a single calendar day (00:00–23:59 Bangladesh Standard Time)
• Weekly Limit: The maximum total deposit amount permitted between Monday 00:00 and Sunday 23:59 BST
• Monthly Limit: The maximum total deposit amount permitted within a calendar month (1st–last day of month, BST)

6.2 Setting and Modifying Limits

Deposit limits can be set, lowered, or increased at any time through your account settings. Reductions to a deposit limit take effect immediately — for example, if you lower your daily limit from ৳5,000 to ৳2,000, the lower cap applies from the moment you save the change. Increases to a deposit limit are subject to a mandatory 24-hour reflection period before taking effect, providing a safeguard against impulsive decisions made in the heat of play. All limit changes are logged and visible in your account history.

6.3 Why Deposit Limits Matter

Research into gambling behaviour consistently shows that players who set deposit limits spend less overall and report higher satisfaction with their gambling experience compared to those who play without any budget structure. db67 encourages every player — not just those with concerns — to use deposit limits as a standard part of responsible account management from the very first day of play.

7. Support Resources

db67 acknowledges that some players may need support that goes beyond what our in-platform tools can provide. If gambling has caused significant harm to your financial situation, relationships, or mental health, speaking to a trained professional is an important and courageous step. We encourage all players in need to seek help without delay.

7.1 Talking to Someone You Trust

For many people, the first and most powerful step is simply talking honestly to a trusted person — a family member, a close friend, a colleague, or a religious advisor. Sharing the burden of a gambling problem with someone who cares about you can break the cycle of secrecy that often makes the problem worse. db67 encourages open, honest conversation about gambling habits within families and communities across Bangladesh.

7.2 Professional and Community Resources

A number of national and international organisations provide confidential support, counselling, and practical guidance for people affected by problem gambling. These include mental health support organisations, financial counselling services, and addiction recovery programmes. If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or any other part of Bangladesh, community mental health centres and NGO-run counselling services may be available in your area.

7.3 db67's Internal Support Process

When a player contacts db67 with a responsible gaming concern, our dedicated team follows a structured response process:

• Your account activity is reviewed for patterns consistent with problem gambling behaviour
• A trained responsible gaming case manager is assigned to your case
• Appropriate protective measures — such as temporary account suspension, deposit limit reductions, or self-exclusion — are offered and can be applied at your request
• Signposting to external professional support resources is provided where appropriate
• Your case is handled with strict confidentiality in line with our Privacy Policy

7.4 Managing Gambling During Sensitive Periods

Certain times of year — including Eid, Ramadan, Pohela Boishakh, and periods of financial pressure such as job loss or family bereavement — can create heightened vulnerability to problem gambling behaviour. db67 recommends that players who are going through a difficult personal period consider taking a voluntary break using the time-out feature, and reach out to our support team if they feel at risk. Playing through emotional distress rarely produces good outcomes and often compounds existing difficulties.

8. Contact Us for Responsible Gaming Support

If you have any concerns about your gambling behaviour — or that of someone you know — our responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year, including all Bangladesh public holidays. There is no such thing as a question that is too small or a concern that is too minor. Please reach out.

8.1 How to Reach Us

You can contact our responsible gaming team through the following channels. All communications are treated as strictly confidential and handled with care and respect.

• Email: [email protected] — use the subject line "Responsible Gaming" for fastest routing to our specialist team
• WhatsApp: +880 1700-000000 — available 24/7, Bangladesh Standard Time (UTC+6)
• In-Platform Live Chat: Available to logged-in players through the support icon in your account dashboard

8.2 Response Times

db67 commits to acknowledging all responsible gaming support requests within 60 minutes of receipt, at any hour of the day. Full case assessment and protective action (such as account suspension or self-exclusion activation) is completed within 2 hours of the initial acknowledgement. For urgent situations where a player expresses immediate distress, our team escalates to the highest-priority response queue and responds within 15 minutes.

8.3 Accountability and Continuous Improvement

db67 reviews its responsible gaming policies on a regular basis to ensure they reflect current best practice in player protection. Our responsible gaming team undergoes ongoing training and our internal processes are audited periodically. If you have feedback on how we can improve our responsible gaming provision, we genuinely welcome it at [email protected].